Refund Policy

At Done, we are committed to providing a seamless experience for our users. If you are not satisfied with your purchase or experience, we offer a refund policy under specific conditions. Please read the details below to understand our refund process.

Eligibility for Refund

Refunds will be provided under the following circumstances:

• If there was a technical error or failure in processing the payment or subscription, preventing access to the services.
• If a payment was made in error and was not authorized by the account holder.
• If there is a breach in our terms and conditions or services were not delivered as promised.

Refund requests must be made within 7 days of the transaction date. Any requests after this period may not be eligible for a refund.

How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team at support@mydone.in with the following details:

• Your account details (name, email address).
• Transaction details (payment ID, date of transaction).
• Reason for requesting a refund.

Our team will review your request and respond within 7 business days. If your refund is approved, the amount will be credited to your original payment method within 5-10 business days.

Refund Method

If your refund request is approved, the amount will be refunded to the original payment method used at the time of purchase. Refunds will be processed as per the payment gateway’s terms and conditions.

Non-Refundable Charges

The following charges are non-refundable:

• Subscription fees for services already rendered.
• Any charges or fees imposed by third-party services (e.g., payment gateway fees, transaction fees).

Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and where appropriate, you will be notified by email. Please review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us:

• Email: support@mydone.in