Privacy Policy

LAST UPDATED: [16th August 2024]

At Done, we are committed to safeguarding your personal data and ensuring your privacy. Please read this Policy carefully to understand how we manage your personal data. By sharing personal data with us, you agree to the practices described here. If you provide personal information about someone else, you confirm that they are aware and have consented to its use in accordance with this Policy.

Capitalized terms used in this Policy have the same meanings as defined in our Terms and Conditions ("Terms"), available at Terms & Conditions. Please read this Policy alongside the Terms.

DATA WE COLLECT

Personal data refers to information that identifies an individual. It does not include anonymized data.

We may collect, use, store, and share different types of personal data to provide or improve our Services, including:

• Identity Data: Name, profile image, username, gender, title, passwords, purchases, feedback, and survey responses.
• Contact Data: Email addresses, phone numbers, and delivery or business addresses.
• Transaction Data: Payment details, and information about products or services purchased or sold.
• Technical Data: IP addresses, browser types, operating systems, time zones, and device information.
• Usage Data: Information on how you use our Services.
• Marketing and Communication Data: Your preferences for receiving marketing communications.

We may also request additional information, subject to your consent, as necessary.

Aggregated data, such as statistical or demographic information, may also be collected and shared for analytical purposes. This data is not considered personal data as it does not identify individuals.

Done uses your personal and transaction data to deliver, improve, analyze, and personalize our Services. We may share insights and summaries through various communication channels, such as our app, web portal, calls, texts, WhatsApp, or email.

Failure to provide requested data may limit our ability to deliver certain features or Services. In such cases, we will notify you.

DATA COLLECTION METHODS

We collect data using various methods:

• Data You Provide: Information you give when creating a profile, using the Platform, or contacting us.
• Authorized Data Sharing: Data shared by merchants or suppliers you authorize.
• Automated Data Collection: Information collected via cookies and similar technologies during your use of the Platform.
• Third-Party Sources: Data from analytics providers (e.g., Google, Facebook), advertising networks, and publicly available sources.

HOW WE USE AND SHARE YOUR DATA

We use your personal data to:

• Provide and improve our Services;
• Notify you of updates or changes;
• Administer our business operations;
• Deliver targeted content and advertisements;
• Analyze usage trends;
• Comply with legal obligations;
• Perform our contractual obligations.

You consent to the sharing of your personal data with third parties for service delivery and better user experiences. This includes storage providers, payment processors, marketing partners, analytics providers, and legal advisors. We may also share data with our parent company, subsidiaries, and affiliates.

We may disclose your data without consent when required by law, court orders, or government authorities. Such disclosures are made in good faith and are necessary for compliance or enforcement.

You understand that when you consent to providing us with your personal data, you also consent to us sharing the same with third parties for providing you better experience with our mobile application. You are aware that by using our Services or creating an account on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.

INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred and stored in countries outside India where our servers or service providers are located. By using our Services, you consent to such transfers, as described in this Policy.

THIRD-PARTY LINKS AND SERVICES

Our Services may include links to third-party websites or services with their own privacy policies. We are not responsible for their practices. Please review their policies before sharing any personal data.

We may use third-party tools to analyze user behavior and preferences. The data collected by these tools is subject to their privacy policies.

COOKIES

We use cookies and tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us provide tailored services. You can manage cookie preferences through your browser settings, though disabling cookies may limit functionality.

DATA SECURITY

We implement security measures such as encryption and firewalls to protect your data. However, no system can guarantee absolute security. By using our Services, you accept the risks associated with data transmission.

Please keep your account password confidential and notify us of any unauthorized access.

DATA RETENTION

We retain your personal data for a reasonable period after account termination to fulfill legal or operational requirements.

BUSINESS TRANSITIONS

In the event of a merger, acquisition, or sale, your data may be transferred as part of the business assets.

POLICY CHANGES

We may update this Policy periodically. Changes will be posted here and, where appropriate, notified to you via email. Continued use of our Services constitutes acceptance of the updated Policy.

CONTACT US

For questions or concerns about this Policy or to request data deletion, contact our Grievance Officer at grievance@mydone.in.